Scope
This policy applies to security deposits under our Equipment Leasing division, and to prepaid input orders (seed, feed, fertilizer) supplied under outgrower and distributor agreements. It does not apply to commodity export contracts, which are governed by their individual trade terms.
Equipment Leasing Deposits
- Security deposits are 20–30% of the lease value, held for the lease duration
- Deposits are refunded in full within 5 working days of return, less any damage assessed at joint inspection beyond normal wear
- Lease cancellations before equipment handover are refunded in full
Prepaid Input Orders
- Orders cancelled before dispatch are refunded in full within 10 working days
- Orders found not to conform to specification on receipt (e.g. failed germination testing) are replaced or refunded at the customer's choice
- Refunds are made only to the account or party that made the original payment
How to Request a Refund
Contact your assigned account representative, or reach our Finance team via the Contact section of our homepage, quoting your lease or order reference. Requests are acknowledged within 3 working days.